Google Review Management
More Reviews.
More Trust. More Customers.
Turn the great work you already do into a stronger Google reputation. Make it easier for customers to leave a review, keep replies consistent, and give nearby shoppers more reasons to choose your business.
Ask at the right moment
Reply with your business voice
Keep your reputation in view
01 / Review requests
The right ask. At the right moment.
A finished job. A completed purchase. A customer who has just experienced your service. Connect review requests to those natural moments through the customer tools you already use, with the workflow agreed during setup.
- Automated requests through connected customer tools
- A direct Google review link, without extra steps
- QR codes for receipts, counters, or post-service handoffs
Illustrative example
Today, after service
Hi Alex, thank you for choosing us for your service today. We would love to hear about your experience. Would you share an honest review on Google?
Request example
One link. More ways to share.
Messages, receipts, and QR codes
02 / Customer photos
Let customers share the bigger picture.
A customer's photo can bring their experience to life. Where your setup supports it, include an optional invitation to share a photo alongside honest feedback. The customer chooses what to share.
- Optional photo requests, depending on setup
- A natural addition to a post-service request
- Real customer experiences, not staged endorsements
Illustrative example
Want to share a photo, too?
An optional invitation. Always the customer's choice.
Photo-request availability depends on setup.
03 / Suggested replies
A thoughtful reply starts with a good draft.
Suggested responses give your team a useful starting point instead of a blank screen. Review the wording, make it yours, and approve it before publishing. Any automation options are discussed during setup.
- Suggested replies for your approval
- Context from the review, not a generic thank-you
- A clear approval process that fits your team
Illustrative example
Alex / sample customer
“The team arrived on time, explained the work clearly, and left everything tidy. Really appreciated the care.”
SUGGESTED REPLY
Thank you, Alex. We're glad the team made your visit a good experience. We appreciate you taking the time to share it.
Awaiting your approval
04 / Your business voice
Sound like your business. Not a template.
Friendly and conversational, or concise and professional. Shape replies around the way your business communicates. Sensitive feedback and negative reviews get human attention, with care for the customer and the details.
- Tone and wording tailored to your business
- Human attention for sensitive or negative feedback
- Keep personal details out of public replies
Illustrative example
- Business tone
- Friendly and professional
- Reply approach
- Personal, clear, and helpful
- Public details
- No private customer information
Needs a human touch
Sensitive or negative feedback goes to your team for thoughtful attention.
05 / Reputation overview
See your reputation without chasing it.
Keep new reviews, rating trends, and response activity in one central review dashboard. See what needs attention and how your reputation is changing, without piecing together updates from different places.
- Track incoming reviews
- Follow rating trends over time
- See response activity and what still needs a reply
Illustrative example
Average rating
4.8
New reviews
12
Replies sent
9
New reviews / sample six-month view
06 / Consistent follow-through
Keep good habits from slipping through the cracks.
Busy weeks should not mean forgotten requests or unanswered feedback. Set up reminders that keep your team consistent, with timing and follow-up rules chosen for your customers and your workflow.
- Reminders for review requests and replies
- Follow-up timing agreed during setup
- A manageable routine for your team
Illustrative example
Service completed
Your connected workflow starts the request.
Request follow-up
A reminder at the timing you agree on.
Review needs attention
A nudge to keep responses moving.
07 / Policy support
Know when a review deserves a closer look.
Get help identifying and flagging reviews that may violate Google's policies, such as spam or irrelevant content. Google reviews the report and decides whether to remove it. A negative rating alone is not a reason for removal.
- Help assess potential policy violations
- Support with the flagging process
- Google makes the final removal decision
Illustrative example
Assess. Flag. Let Google decide.
Check the content against Google's policies before reporting a potential violation.
- Spam or fake engagement
- Off-topic content
- Content prohibited by Google's policies
A low rating on its own is not a policy violation.
How it works
A better review routine. In three steps.
01
Connect and choose your workflow
Connect your business and Google Business Profile. Choose how requests fit your existing customer tools and service or purchase process.
02
Ask for honest feedback
Invite recent customers to share their experience through a direct review link or QR code. Every customer can leave honest feedback, whatever their rating.
03
Respond and track your reputation
Manage replies, give sensitive feedback human attention, and follow new reviews, rating trends, and response activity.
One part of a stronger local presence.
Reviews complement broader Google Business Profile management. Local Gravity focuses on your profile and local presence, while a consistent review routine helps shoppers understand the experience you deliver.
Explore Local GravityGoogle Reviews FAQ
Your questions, answered.
Make Your Reputation Work as Hard as You Do.
Let's build a review routine around your customers, your tools, and the way your team works.